This customizable Google Sheets template will allow you to capture the complexity of cross-functional change communication. Download below.
Review Communication Plan & Tactics with Project Team
Ensure communications are happening before project milestones, particularly when they are visible to employees or action is required.
Consider how to enable two-way communication between your customer and the project team. Do they have department contacts for questions? Could you set up a Q&A forum, in-person or virtually?
A rule of marketing states that a customer needs to hear about something SEVEN times before taking action. Are you taking advantage of all the available communication channels to ensure your employees have the information they need?
Use a variety of channels to ensure that everyone has access to the necessary information, and be transparent and open in your communication.